Protyre focus a great deal on providing their customers with the very best customer service, which is reflected in the positive feedback that is consistently received through the Feefo platform.
Who are Feefo and what do they do?
Feefo provides consumers a platform to communicate their experiences with companies by leaving reviews related to their transactions, rated from 1 (bad) to 5 (good) stars. Feefo is great for customer engagement and allows Protyre to either make improvements to, or retain elements of, the way they operate on the back of the positive or negative customer feedback that is received.
How does a company qualify for Feefo’s Gold Trusted Service Award?
To achieve the Feefo Gold Trusted Service Award Protyre has had to maintain an average score of over 4.5, while collecting at least 50 reviews in 2018. We’re immensely proud of Protyre for being awarded Feefo’s most prestigious accolade for the fourth year in a row.
This result is due to the tremendous focus and dedication of Protyre for consistently providing a trustworthy experience for our retail customer base.
So, what were the figures for 2018?
Here are the impressive figures from the last 12 months of reviews:
4.7/5
Protyre Customer Experience Rating
28,123
Total number of customer reviews
22,917
5 Star reviews for our service
81.5%
Total Protyre customer reviews are 5 Star!
A testament to our company values
This is a fantastic achievement by Protyre which also outlines the enormous company-wide effort put in to ensure that new and loyal retail customers receive the customer service that they deserve.
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