Compassion and Empathy

Posted on 25th April 2022

A story from one of our Protyre centres

How a little act can go a long way

Our Mission is to build trusted relationships through exceptional service and value for money. There couldn't be a better example of this than a recent case at Tetbury Protyre, when a customer going through some personal distress visited the Centre with a nail in her tyre.

While this sort of damage is a common occurrence for many, the lady in question was dealing with the added emotional turmoil of her beloved dog 'Sherlock' being extremely poorly, and sadly he later passed away.

Despite this trauma, the customer wrote the Centre Manager Greig Evenett a heartfelt note thanking him for dealing with the issue and giving her some comfort during a difficult time.

 Area Manager - Central Alan Carroll praised Greig for his service and said he should feel "extremely proud of himself".

"I tip my hat to you sir! In this lady's hour of need you stood tall, and your act of kindness will clearly stay with this customer forever."

This is a great example of customer service, but more importantly compassion and empathy. Well done Greig and thank you!

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