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Micheldever continues its winning ways

Posted on 8th October 2013

Protyre network recieves staff training and customer service award from TJ Awards.

In the space of a week, Micheldever Group Limited and its retail arm Protyre, has picked up two more prestigious industry awards, this time for staff training and customer service, both awards were judged by an independent panel of experts organised by Training Journal magazine.

Training Journal is the UK’s leading training publications and their annual awards scheme is considered to be the most prestigious and well respected throughout the training industry. The scheme attracts entries from major and international companies and this year submissions were up by 30%.

Winners of two categories

Micheldever was successful in two categories: 

  • Best Customer Service Programme - The judges felt that Protyre demonstrated a real commitment to improving the service delivered to their customers through engagement of employees. " They (the company) are passionate and proud of the service they deliver and have set a benchmark for others in the sector. "
  • Best Coaching Programme - The judges were impressed by the enabling of area managers to train centre managers in coaching skills which has had a profound effect on the business and individual managers. By embedding coaching as a management style this has led to improvements in staff performance, behaviour and turnover which in turn has resulted in enhanced customer experience and retention. According to the judges, an unbeatable combination and " truly awesome ".

In both categories the company was up against stiff competition from many high profile companies.

Gaining these prestigious gold medal awards ”, said Micheldever Group, Chief Executive, Paul Fox, “ is a great boost for our group. We have always placed a lot of emphasis on staff training designed to help bring the best out of every staff member. These awards are a reflection of the commitment, dedication and hard work of the team of people here at Micheldever/Protyre.

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