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Trusted Customer Service

Over 6 million tyres sold annually

Delivering to over 6000 UK tyre retailers

Same day delivery available

A social responsibility

Customer Service


The Retail division prides itself on exceptional end user customer service. Customer service is monitored on a continual bases with a range of initiatives to ensure that it remains best in industry.

Net Promoter Score is measured on a weekly basis with an average score of 84 been achieved.

The Retail network is also a member of the Motor Industry Codes of Practice (MICOP) with an average customer satisfaction score of 98%.

The network has been recognised through three key awards in 2013 & 2014:

  • The Training Journal Award for Customer Service 2013
  • The Tyre Safe Award for Best Retailer 2013 & 2014


The Distribution and Logisitcs team focus on providing exceptional levels of:

  • Availability
  • Customer Support
  • Responsiveness to Customer Requirements

Industry leading stock availability, same and next delivery services with 99.9% accuracy are the key elements of the MTS distribution offer. This level of performance has been built to allow customers to focus on what matters to them: customer service and satisfaction.

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